General conditions comprise the process of ordering, payment, delivery and returns regarding products on offer in the Termometal d.o.o. webshop, at www.termometal.hr. In the webshop indicated, the company Termometal d.o.o. shall be the seller, while the buyer shall be each webshop customer who orders at least one product from the seller's webshop, or places his order in another manner.
The buyer shall be liable for the accuracy and completeness of the information entered during registration and/or when placing an order for products.
We strive to provide a detailed description and image of the products listed in the web catalog, however we are not responsible for the accuracy of the listed information. In case of dissatisfaction with the products purchased, each buyer shall be entitled (without specifying a reason) to returns and reimbursement pursuant to the Customer Protection Act.
All prices on the webshop at www.termometal.hr are listed in Croatian kuna (HRK), and can be switched to EUR or USD. Prices for credit card payments are listed separately (crossed-out) and do not include a cash discount, available for all other payment types. The shopping cart on the left-hand side of the screen indicates prices with a cash discount. Only once the customer selects a credit card as his preferred payment type (step 3), the prices will be recalculated for credit card payment (no discount).
The Croatian VAT rate of 25% is included in all prices.
Termometal d.o.o. retains the right to modify prices without prior notice, which is applied in case of a significant price change by the suppliers. Prices indicated on the offer (which we deliver based on your order) will not be modified in the period in which the offer is valid, and are binding for Termometal d.o.o. as the seller.
All products offered on our webshop can be ordered online, by phone, fax or e-mail at [email protected]
Once each order is received (by the webshop electronic form or in another manner), the buyer will receive an offer with an indicated validity period, date and type of delivery and payment instructions.
If, for some reason, seller can not execute the order (goods out of stock, inability to organise shipping, to high shipping costs or any other similar reason), the buyer will be informed and order will be canceled. Placing an order is not obligatory in any sense for seller or buyer and can be canceled anytime by informing another side.
A separate offer will not be sent when paying by credit card. In this case, delivery will be based on the buyer's order.
Buyers can select from several payment types:
- Money order (payment through a bank, post office or by internet banking)
- Bank transfer (direct transfer from one account to another)
- Diners, American Express, MasterCard, Visa credit cards or Maestro debit card
- In-store cash, credit and debit card payment (Our location)
Payment by money order or by bank transfer:
Once we receive your offer, you will receive a non-binding offer from us by e-mail. Our payment options include internet banking transfers, or payment in any bank, post office etc. Once payment is credited to our account, or if you provide proof of payment, we deliver the goods to the delivery address.
You can use the following cards for your purchases:
- American Express
- Maestro - debit card
When paying by credit card, after selecting the payment type in step 3, you can select the type of credit card on a secure page, and enter the necessary information. Once this is complete, you will receive an e-mail that your card was authorized for the amount in question.
Note: After authorization your card, the amount will not be automatically debited from your card. Once the information is verified, you will be notified about the charge. We will debit the amount only after determining the availability of the products ordered, and deliver them. In case of unavailability/inability to procure a specific product, the payment is cancelled and your card will not be debited. For your protection, the payment system does not allow for a higher charge than authorized, nor does it allow access to your credit card number. The only information available is the transaction or cancellation number on the card. Once the transaction goes through or is cancelled, the system will generate an e-mail confirmation.
Secure credit card payment - Payment on our website is secure. We use T-Com Pay Way service for internet payment, with the latest fraud-protection technology like the Secure Socket Layer (SSL) with at least a 128 bit data encryption, as well as other top standard technologies and safety procedures. Sensitive data exchange between systems processing online payments and credit card authorization centers is conducted through the virtual private network (VPN), fully protected from unauthorized access. Sensitive data about your credit card is sent directly to the authorization center online.
Once the payment against offer/proforma invoice is credited to our account, Termometal starts with delivery process.
Termometal d.o.o. is bound to deliver all ordered and paid products in the period indicated on the offer against which payment was made. Products available on our own stock, in our webshop are listed as "Available on stock", while products available from our partners warehouses and general importers are listed as "Available per order", and are available once the order has been placed.
Our customers have full protection from the inability of delivering an ordered and paid product, since the offer provided to the customer, against which payment is made, is issued only after verification of the product availability. If the seller is unable to deliver the products purchased due to unpredictable events (issues with the organisation of delivery, lost products in the delivery process, too high shipping costs provided by logistic company etc.), Termometal d.o.o. will fully reimburse the paid amount to the buyer within 2-5 days.
Delivery costs for the products depend on their transport weight and volume, and are calculated automaticly by web-shop system. In case of bulky or non-standard packaging dimensions, we reserve the right to increase transport price calculated by web-shop system. The full amount of charge for delivery to your address will be allways clearly indicated on the offer (and there can not be any extra costs).
Products will be delivered to the address door in the period indicated on the offer. In cases of delivery to apartment buildings, the delivery person will not carry the products to the floor of the buyer, only to the building's front door. We deliver products with Termometal d.o.o. delivery vehicles, or through trusted logistics companies like Lagermax AED, GLS, DHL and Overseas Express.
IMPORTANT: When receiving the goods, please check the shipment and report immediately eventual damages to the driver and ask for the "damage report" to be created and signed by the driver, or refuse to accept a shipment with visible external damage. All claims without damage report, can not be accepted.
If the buyer prefers to pick up the products personally from the seller's location, or decides to arrange the shipping by himself, no delivery costs will be charged.
Returns or reimbursement requests
In accordance with provisions of the Croatian Consumer Protection Act, the buyer may cancel a purchase contract within 14 days after receiving the products purchased, without indicating a specific reason, and request reimbursement from the seller.
In case of returns, according to provisions of the Consumer Protection Act, the buyer must deliver the product in question to the seller at his own cost. A return will be granted only for non-damaged products, in their original packaging, with the background documents and the original invoice. Otherwise the request for a return will not be granted.
In case the buyer decides to not personally return the product to the store, but to use the delivery service, Termometal d.o.o. reserves the right to charge for handling costs for the products in question, amounting to 5% of the returned product value (min. HRK 100.00 and max. HRK 500.00).
Pursuant to the Act, Termometal d.o.o. will reimburse the amount within 30 days from the date the purchase contract was cancelled, less the possible handling costs for the returned product (as described above).
The company Termometal d.o.o. shall ensure data confidentiality for its customers, by requesting only the basic information about customers/users, necessary for the fulfillment of its obligations.
Once a customer registers, Termometal d.o.o. informs all registered customers about the usage of their data, including the possibility of opting out of having their name used on marketing and advertising lists.
All user data is strictly confidential, and is available only to company employees who need it for the purpose of operation. All employees of Termometal d.o.o., as well as business partners, are bound to respect privacy protection principles.